LP1 Life and Pensions Customer Operations
Course Price: £69.00 + VAT
Access Duration: 6 months
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Overview
The LP1 (Life and Pensions Customer Operations) exam forms the first part of the Certificate in Financial Services. It is a level 3 paper, worth 15 credits toward the qualification.
The exam itself is a 90-minute computer-based multiple-choice exam. There are an initial 15 questions followed by a further 35 questions based on 7 case studies (5 questions per case study). It can be taken at test centres throughout the country. As the exam is computer-based, you can sit it on a date of your choosing throughout the year providing more flexibility to accommodate your studies.
The nominal pass mark is 70% and as this is a computer-based test rather than a written test it is unlikely that there will be much deviation from this unless a question is subsequently found to be invalid. So, in terms of the mark needed to pass, you are looking at a minimum of 35/50.
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Forms part of |
The Certificate in Financial Planning |
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Credits awarded |
15 |
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Exam length |
90 minutes |
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Exam type |
Multiple choice |
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Exam content |
15 questions followed by a further 35 questions based on 7 case studies (5 questions per case study) |
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Pass mark |
In the region of 70% |
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Learning outcome 1 |
Understand the life and pensions customer |
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Learning outcome 2 |
Understand the key functions within life and pensions customer operations |
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Learning outcome 3 |
Understand the importance of clear and accurate information in attracting and selling to customers |
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Learning outcome 4 |
Apply appropriate customer services principles, processes and techniques to customer communications |
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Learning outcome 5 |
Understand the difference between advice, guidance and information in a customer communication context |
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Learning outcome 6 |
Understand the importance of recording, managing and responding to customer feedback |
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Learning outcome 7 |
Understand the characteristics of effective teams |
Programme Details
- CPD awarded
- Exam guidance on your chosen programme
- Structured, weekly learning
- Downloadable workbooks for offline learning
- End of module exam with instant feedback
- Freedom to revisit content at any time
- Freedom to re-sit exams multiple times
- Flexible to suit your learning needs
- Tracks learning progress throughout
- 24-hour access to our learning platform
- Operates on every device with intuitive U.I
Reasons to use Us
Unlimited access 24-7
CPD accredited
Tutor support
Exam guides
Structured learning
6000+ Exam questions
Model answer assignments
Timed testing
Why our Courses?
- Our courses are CPD accredited
- Structured weekly learning
- You can run our exams multiple times
- We cut to the core material saving you time
